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Don't Hang Up!
Many people don't understand relay. They aren't aware of what a relay call is,
which means they sometimes mistake a relay call for a telemarketing call. So
they hang up.
Alaska Relay is trying to decrease the frequency of hang ups by people who are
unfamiliar with relay, by increasing awareness with the general public.
The best way to reduce hang ups, especially by businesses, is to identify the
businesses that are hanging up and educate them about Relay.
When you experience a hang up on a Relay call, fill out the below form online.
Alaska Relay outreach will contact the business to educate them about relay.
Another thing that may be helpful is requesting a change in the way your Relay
calls are announced. Instead of the standard greeting "This is Alaska Relay..."
ask the CA to begin the call with "This is a customer of your business calling
through Alaska Relay or "This is [your name] calling through Alaska Relay."
This type of greeting will often reduce hang ups.
Whatever your experience with hang ups during relay calls, please let us know
what's happening. Your feedback helps us educate businesses so they won't hang
up on Relay.
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